Complain to the charity directly unless you suspect illegal activity, like terrorism or abuse.
Contact the regulator if you’re unhappy about how the charity deals with your complaint.
Contact the Fundraising Regulator to complain about:
the way you’ve been asked for donations
how fundraisers have behaved
You can also complain on behalf of someone else.
Contact the Advertising Standards Authority to complain about:
an advertising campaign you think is offensive, deceptive or inaccurate;
A number of emails or mail you get from a charity.
Report serious concerns to the Charity Commission, for example, if a charity is:
not doing what it claims to do;
losing lots of money;
harming people;
being used for personal profit or gain;
involved in illegal activity.
Report serious incidents to the Charity Commission if you’re a trustee of a charity in England or Wales. Auditors must report any financial irregularities to the Charity Commission when examining a charity’s accounts. Read the guidance for trustees on reporting serious incidents.
You can report suspected wrongdoing in any organisation you work for by making a whistleblowing complaint. Email the Charity Commission if you’re in England or Wales.
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