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Frequently asked questions

Why choose ICS Legal?

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law. Our lawyers provide honest, exceptional service to our clients. We believe that our service starts when we submit your application and we want our client to know we will keep them informed, answer there questions and your case worker will be just a phone call away.

What is the benefit of using our legal services when you want to come to the UK or extend or switch?

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

How can I trust your service?

We are regulated by the Office of the Immigration Services Commissioner (OISC). OISC is the government regulated body and it is a criminal offence if someone is providing Immigration advice without being regulated by the OISC. We are also members of Joint Council for the Welfare of Immigrants (JCWI). JCWI is an independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy.

What happens in the initial consultation?

Your case worker would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team. You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant. Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

What happens after the consultation?

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

When I meet the caseworker and I disclose personal information, would this be disclosed to anyone else?

We have a procedure in place for ensuring client confidentiality. We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

What is a customer care letter?

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

Once I sign the customer care letter and my case would possibly fail, do I still have to pay your fees?

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents. We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

 

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors. Our job would be to prepare your case in the best possible way.

Do you provide one day Premium Services?

Yes, we have a special provision with the Home Office and majority case decisions are made on the same day.

Do you do “No Win No Fee”?

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

How is the fees paid and are there any surprises?

With us, you will know exactly what we would be charging. The fees are to be paid through cheque, cash or bank transfer. Home Office fees can be paid to us and we can make the payment on behalf of you. If there is any changes in Home Office fees, we will let you know immediately.

How often would I get updated once my case have been submitted?

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

Can you guarantee an application?

No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.

What is your aftercare service?

We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.

Can I give you feedback on your service?

It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

Can you help me find a UK Employer to sponsor a work permit or find me work?

No, we are a law firm which provides support in UK Immigration, Nationality and EU Free Movement Rights. However we have a subsidiary company which is jobslibrary.co.uk whereby you can look for work, apply and discuss with potential employers. We cannot influence any decisions and finding work is not something our team deals with.

How we deliver service

1) You contact us through e-mail or phone.

2) We take some basic information, we ask some relevant questions to understand the type of query and what type of support is required.

3) Your case then gets passed to a case worker.

4) Case Worker would contact you to set up an initial meeting.

5) You attend a consultation, an action plan is drawn up and we find out whether ICS Legal can support your case. A report would be sent where there is a requirement to outline what was discussed and what to do next.

6) You authorise us to be your legal representative by signing our customer care letter.

7) We will then start to request documents and information about your case this will build up your case pack.

8) We will then write our legal report and use Home Office caseworker’s documents to ensure everything has been checked and all requirement have been met.

9) Where possible we will go through every aspect of your case before case submission.

10) We will continue to update you throughout the case life cycle .

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Unsuccessful Application | British Nationality | Citizenship | ICS Legal

This page explains whether you can appeal against the Home Office decision if your application for citizenship or other form of nationality is unsuccessful.

Most refusals of citizenship could be avoided if you had ensured, before applying, that you understood and satisfied the legal requirements. In a very few cases, a refusal might be due to official error. The Home Office letter which has been provided to you would outline the decision on your application, giving the reasons why it was refused. Whilst there is no legal right of appeal or review of nationality decisions, you may ask for it to be reconsidered, under a Reconsideration if you disagree with the reason for refusal. 

There is a charge for reconsideration which will be returned (less the citizenship ceremony fee where appropriate) if the decision is reversed and your application is approved.

How decisions are reached by the Home Office Nationality Team

Applications for British citizenship come in two types. The first are entitlements to register as a British citizen. These include all applications from adults who already hold some sort of British nationality to apply for British citizenship. It also includes applications from minor children (under age 18) who have British parents or were born in the UK and are eligible to apply for British citizenship.

The second group are those applicants who are applying for discretion to naturalise or those children who do not have an entitlement to apply but have established enough connections with the UK to comply with the Home Secretary’s policy on the exercise of discretion to grant citizenship. The Home Office carry out enquiries in all cases to ensure that the requirements are met. Where the character requirement applies, the Home Office make checks with relevant government agencies who share information.

For most citizenship applications the Home Secretary must be satisfied that the applicant is of good character. The policy on the application of the good character requirement is contained in the nationality staff instructions. Whilst the policy is not an inflexible rule, the Home Secretary would not normally grant citizenship (where there is a good character requirement) where the applicant has an unspent conviction. In assessing the seriousness of criminal convictions the Home Office is bound by the decision of the court. Any mitigation will already have been considered by the court as part of sentencing. 

Entitlement to register

Applications are checked to ensure that the applicants’ circumstances match the requirements for registration. Since there is no discretion to disregard the requirements, applications are refused if the requirements are not satisfied. Home Office also carry out checks to ensure that the supporting evidence has not been forged or fraudulently obtained.

Where false documents have been produced the application will be refused and the Home Office generally refers the matter for possible prosecution. If documents cannot be verified or the applicant cannot prove their entitlement then the application will be refused. There must be no doubt that a proper legal entitlement exists. Where the entitlement depends on the applicant holding no other nationality (he is not a dual citizen), there must be convincing evidence that another nationality is not held. 

Applications at the Home Secretary’s discretion to naturalise adults or register minors

The Home Office makes decisions on applications once enquiries have been completed. Enquiries are carried out in all cases to ensure that the statutory requirements have been met. The extent of these and the time taken to complete them varies from one application to another depending on applicants’ circumstances.  

Once enquiries and checks have been completed, applications are considered according to the following questions.

  1. Are the statutory requirements set out in the British Nationality Act 1981 met? If not 2. Is there discretion not to apply the requirement or to vary the extent to which it is applied?

  2. If so, are the additional criteria set out in the Home Secretary’s policy on the exercise of discretion met?

  3. If not has the Home Secretary previously granted citizenship to someone outside of the policy in the same circumstances?

  4. If not, are the circumstances sufficiently compelling and different from others that have been refused to justify consideration to grant and create a further precedent?

The following consideration will be applied in answer to those questions.

  1. The statutory requirements are set out in the guides that accompany the type of application form. These are legal requirements.

  2. They cannot be ignored by caseworkers making decisions on behalf of the Home Secretary.

  3. Discretion is limited to certain requirements. The rest must be satisfied in full. We call these unwaivable requirements. Again, this is fixed in law. If requirements have not been met and discretion cannot be exercised then the application must be refused and the decision cannot be reversed.

Where discretion exists, it must be applied in a consistent and rational manner. Due to the large number of applications being received, which are handled by a large team of caseworkers, the Home Secretary has agreed a policy on the exercise of their discretion that covers most eventualities.

Just because discretion may be allowed does not mean that it has to be exercised and many applications are refused because they do not meet the additional criteria for the exercise of discretion. The number of cases that are granted exceptionally is limited, and a worthy case might not match those exceptional cases that have already been considered and granted. Additional consideration may be given in case it is sufficiently exceptional as to grant and create an additional precedent.

The Home Office aim to ensure care is taken to ensure that granting citizenship in such exceptional cases does not empty the requirements of meaning. If the applicant’s circumstances are not sufficiently compelling then the application will be refused. It is up to you, the applicant to demonstrate that you satisfy the requirements or additional criteria, or merit exceptional consideration. It is not for the Home Secretary to prove that you do not meet the requirements.

If the Home Office cannot be satisfied that the requirements are met then they are bound by law to refuse the application. Applications are not kept under constant review and a fresh application and fee must be submitted if an unsuccessful applicant wishes to become British.

Home Office may reopen applications where:

  1. Home Office have not used the correct requirements or criteria to decide the application. 

  2. Home Office refused your application for lack of a response to enquiries when a response had been received but not linked with the application. 

  3. Home Office decided your application without allowing sufficient time for a response or completion of enquiries. 

  4. Home Office refused your application on character grounds due to a criminal conviction which was either later quashed on appeal or involved a case of mistaken identity (i.e. you were not the person convicted of the offence).

  5. Home Office have failed to take account of relevant documents or information in their possession. 

This is not an exhaustive list.

The Home Office will not normally re-open your application if it was refused because you did not respond to enquiries or arrange a citizenship ceremony, including if this was because of a mistake by the person representing you.

However, the Home Office may decide to do so in exceptionally compelling circumstances (for example, if you did not receive our correspondence because of an unexpected absence or illness).

Home Office will not reconsider on grounds of: 

  • long residence, where the statutory requirements are not met;

  • convenience of holding a British passport for business or other;

  • reasons, but the requirements were not met. 

  • cultural reasons or reasons connected with ancestry; 

  • past service in the armed forces.

Home Office asessing the refusal of British nationality

Before deciding whether to make a formal request for your application to be reconsidered you should assess whether you satisfied the requirements by referring to the guidance on your application type. Remember that the Home Secretary will also take into account how requirements are met.

For example, where an application has been lodged abroad in order to avoid the requirement to be free from UK immigration conditions on the date of application, or is supported by evidence of attendance on a course which is considered to have been of dubious merit, the Home Secretary will invoke their discretion to refuse naturalisation and is unlikely to be prepared to reconsider her decision.

If your application is unsuccessful the Home Office will write to tell you why. Although there is no legal right of appeal or review you may write to the Home Office if you believe that their decision to refuse your application was wrong.

If you would like expert legal advice on your application for British Nationality which has been refused, please send us a copy of your decision letter to info@icslegal.com. Our team can also be contacted on 0207 237 3388. 
 

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