Our systems and processes are designed to ensure your case is carefully managed by the Legal Representative assigned to your file to avoid any problems. As part of our policy, you would be required to authorise us as your Legal Representative which is done through the form of a customer care letter.
The customer care letter outlines the type of service and the overall cost of the application. It explains our complete service that we would be providing to you. The cost of the service is outlined along with the Home Office fees and our fees. Any additional fees may be highlighted.
Evaluating your application
Once you appoint us as your Legal Representative, we would send you a detailed e-mail listing all the documents. A Case Worker is assigned as your Legal Representative and he/she would be your point of contact. Our Case Management System (CMS) allows us to manage your case throughout its life cycle and you may contact our team anytime, who can give you up to date information.
You may also log into our website and click on “track my case” for live updates on your case. To log in, please see above. Please remember that our staff will never ask you to disclose your login details including your password. If you have any question on how to access your Client section, please speak to our case working unit on 0207 237 3388, option 2.
The life cycle:
As always, our team are here to help, so you can contact us through telephone on 0207 237 3388, option 2, or you can email us or use our online website chat service.