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Frequently asked questions

Why choose ICS Legal?

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law. Our lawyers provide honest, exceptional service to our clients. We believe that our service starts when we submit your application and we want our client to know we will keep them informed, answer there questions and your case worker will be just a phone call away.

What is the benefit of using our legal services when you want to come to the UK or extend or switch?

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

How can I trust your service?

We are regulated by the Office of the Immigration Services Commissioner (OISC). OISC is the government regulated body and it is a criminal offence if someone is providing Immigration advice without being regulated by the OISC. We are also members of Joint Council for the Welfare of Immigrants (JCWI). JCWI is an independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy.

What happens in the initial consultation?

Your case worker would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team. You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant. Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

What happens after the consultation?

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

When I meet the caseworker and I disclose personal information, would this be disclosed to anyone else?

We have a procedure in place for ensuring client confidentiality. We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

What is a customer care letter?

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

Once I sign the customer care letter and my case would possibly fail, do I still have to pay your fees?

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents. We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

 

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors. Our job would be to prepare your case in the best possible way.

Do you provide one day Premium Services?

Yes, we have a special provision with the Home Office and majority case decisions are made on the same day.

Do you do “No Win No Fee”?

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

How is the fees paid and are there any surprises?

With us, you will know exactly what we would be charging. The fees are to be paid through cheque, cash or bank transfer. Home Office fees can be paid to us and we can make the payment on behalf of you. If there is any changes in Home Office fees, we will let you know immediately.

How often would I get updated once my case have been submitted?

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

Can you guarantee an application?

No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.

What is your aftercare service?

We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.

Can I give you feedback on your service?

It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

Can you help me find a UK Employer to sponsor a work permit or find me work?

No, we are a law firm which provides support in UK Immigration, Nationality and EU Free Movement Rights. However we have a subsidiary company which is jobslibrary.co.uk whereby you can look for work, apply and discuss with potential employers. We cannot influence any decisions and finding work is not something our team deals with.

How we deliver service

1) You contact us through e-mail or phone.

2) We take some basic information, we ask some relevant questions to understand the type of query and what type of support is required.

3) Your case then gets passed to a case worker.

4) Case Worker would contact you to set up an initial meeting.

5) You attend a consultation, an action plan is drawn up and we find out whether ICS Legal can support your case. A report would be sent where there is a requirement to outline what was discussed and what to do next.

6) You authorise us to be your legal representative by signing our customer care letter.

7) We will then start to request documents and information about your case this will build up your case pack.

8) We will then write our legal report and use Home Office caseworker’s documents to ensure everything has been checked and all requirement have been met.

9) Where possible we will go through every aspect of your case before case submission.

10) We will continue to update you throughout the case life cycle .

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ICS Legal | Our Clients | Corporate Support | Sponsor Licence | Work Permits

ICS Legal Clients

At ICS Legal, we believe that combining trust and to operate with an open policy, are both important factors in creating a successful business relationship.

We have principles and rules that govern our behaviour and work ethics ensuring we provide the right solution to your requirements. Despite being a diverse business, our values help us create a unified image of our Group through consistent delivery of services. We have principles and rules that govern our behaviours and our qualities as individuals ensure we are here to provide the right solution to your requirements. Despite being a diverse business, our values help us create a unified image of our group through consistent delivery of services.

Ritz London, corporate immigration, business immigration, managed services Ritz London 
The world's greatest hotel, as conceived by the world's greatest hotelier.
   
Citi, corporate immigration, business immigration, managed services Citi
Citi was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world.
   
Orange, corporate immigration, business immigration, managed services Orange
Orange UK is part of the France Telecom Group of companies.
   
Deloitte LLP, corporate immigration, business immigration, managed services Deloitte LLP 
Is the brand where dedicated independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. 
   
Wilson James, corporate immigration, business immigration, managed services Wilson James 
Leading providers of managed security and customer services in the UK.
   
Simpson Thacher, corporate immigration, business immigration, managed services Simpson Thacher 
Is a global law firm with offices in New York, London to name few. The firm has currently 800 lawyers.
   
Pfizer, corporate immigration, business immigration, managed services Pfizer 
The worlds leading pharmaceutical company.
   
Capital One, corporate immigration, business immigration, managed services CapitalOne 
Is one of the top ten credit card issuer in both the UK & USA.
   
Marriott Hotels, corporate immigration, business immigration, managed services Marriott
Luxury chain of hotels.
   
International Data Group, corporate immigration, business immigration, managed services International Data Group 
IDG is the worlds leading technology media, events and research company.
   
Baxter Food Group, corporate immigration, business immigration, managed services Baxter Food Group 
Manufacturers of food products since 1868.
   
AIG, corporate immigration, business immigration, managed services AIG
One of the largest insurers and specialise in providing innovative insurances products.
   
Lehman Brothers, corporate immigration, business immigration, managed services Lehman Brothers 
An international financial institution.
   
MSE Consultants, corporate immigration, business immigration, managed services MSE Consultants 
Oil and gas engineering consultants.
   
DVLA, corporate immigration, business immigration, managed services DVLA
The Driver and Vehicle Licensing Agency is an Executive Agency of the Department for Transport (DfT).
   
Cable and Wireless, corporate immigration, business immigration, managed services Cable & Wireless 
One of worlds leading telecommunications companies.
   
Cranfield University, corporate immigration, business immigration, managed services Cranfield University 
Mission to transform knowledge into ingenious solutions in science, technology and management places us at the forefront of some of the world’s most practical, cutting-edge projects.
   
Avanti Architects, corporate immigration, business immigration, managed services

Avanti Architects 
Avanti Architects is a London based practice established in 1981.

   
Austin Consultants, corporate immigration, business immigration, managed services Austin Consultants 
Cover almost every aspect for which LabVIEW system integration can be of service.
   
Datapoint Global Communications, corporate immigration, business immigration, managed services Datapoint Global Communications 
Datapoint is a systems integrator for enterprise and call centre communications covering all related infrastructure and applications.
   
NHS, corporate immigration, business immigration, managed services NHS
National health service.
   
BT Openreach, corporate immigration, business immigration, managed services BT Openreach 
Part of BT Group providing communication products.
   
Nationwide, corporate immigration, business immigration, managed services Nationwide
Nationwide building society, one of UK's leading banks.
   
McDonalds Res Ltd, corporate immigration, business immigration, managed services McDonalds Rest Ltd 
UK's leading fast food chain.
   
Barclays, corporate immigration, business immigration, managed services Barclays
Barclays is a major global financial services provider engaged in retail and commercial banking to name few.
   
Atlas Advisors Ltd, corporate immigration, business immigration, managed services Atlas Advisors Ltd 
Independent financial institution to private clients.
   
G4S, corporate immigration, business immigration, managed services G4S 
The world's leading international security solutions group.
   
text 3, corporate immigration, business immigration, managed services McCann Erickson 
With agencies in 160 cities in 111 countries, is the strongest global advertising network.
   
Robert Walters Plc, corporate immigration, business immigration, managed services Robert Walters Plc 
Recruitment & HR outsourcing specialists.
   
TFL, corporate immigration, business immigration, managed services Transport for London 
London Transport.
   
MpHasis, corporate immigration, business immigration, managed services MpHasis
MphasiS consistently delivers global Infrastructure Technology Outsourcing, Applications Services Outsourcing and Business Process Outsourcing services.
   
Hilton, corporate immigration, business immigration, managed services Hilton 
Luxury chain of hotels.
   
Tesco, corporate immigration, business immigration, managed services Tesco
Is the UK's largest supermarket.

 

 

 

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