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Frequently asked questions

Why choose ICS Legal?

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law. Our lawyers provide honest, exceptional service to our clients. We believe that our service starts when we submit your application and we want our client to know we will keep them informed, answer there questions and your case worker will be just a phone call away.

What is the benefit of using our legal services when you want to come to the UK or extend or switch?

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

How can I trust your service?

We are regulated by the Office of the Immigration Services Commissioner (OISC). OISC is the government regulated body and it is a criminal offence if someone is providing Immigration advice without being regulated by the OISC. We are also members of Joint Council for the Welfare of Immigrants (JCWI). JCWI is an independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy.

What happens in the initial consultation?

Your case worker would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team. You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant. Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

What happens after the consultation?

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

When I meet the caseworker and I disclose personal information, would this be disclosed to anyone else?

We have a procedure in place for ensuring client confidentiality. We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

What is a customer care letter?

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

Once I sign the customer care letter and my case would possibly fail, do I still have to pay your fees?

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents. We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

 

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors. Our job would be to prepare your case in the best possible way.

Do you provide one day Premium Services?

Yes, we have a special provision with the Home Office and majority case decisions are made on the same day.

Do you do “No Win No Fee”?

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

How is the fees paid and are there any surprises?

With us, you will know exactly what we would be charging. The fees are to be paid through cheque, cash or bank transfer. Home Office fees can be paid to us and we can make the payment on behalf of you. If there is any changes in Home Office fees, we will let you know immediately.

How often would I get updated once my case have been submitted?

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

Can you guarantee an application?

No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.

What is your aftercare service?

We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.

Can I give you feedback on your service?

It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

Can you help me find a UK Employer to sponsor a work permit or find me work?

No, we are a law firm which provides support in UK Immigration, Nationality and EU Free Movement Rights. However we have a subsidiary company which is jobslibrary.co.uk whereby you can look for work, apply and discuss with potential employers. We cannot influence any decisions and finding work is not something our team deals with.

How we deliver service

1) You contact us through e-mail or phone.

2) We take some basic information, we ask some relevant questions to understand the type of query and what type of support is required.

3) Your case then gets passed to a case worker.

4) Case Worker would contact you to set up an initial meeting.

5) You attend a consultation, an action plan is drawn up and we find out whether ICS Legal can support your case. A report would be sent where there is a requirement to outline what was discussed and what to do next.

6) You authorise us to be your legal representative by signing our customer care letter.

7) We will then start to request documents and information about your case this will build up your case pack.

8) We will then write our legal report and use Home Office caseworker’s documents to ensure everything has been checked and all requirement have been met.

9) Where possible we will go through every aspect of your case before case submission.

10) We will continue to update you throughout the case life cycle .

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UK Administrative Review - ICS Legal

UK visa refusal and appeal - administrative review

Administrative review is now the way to challenge a decision made by the Home Office (also known as UK Visas and Immigration) for immigration based applications however not all applications attract the right to do an administrative review. The Immigration Act 2014 have now removed the right to appeal to the First Tier Tribunal. You can only challenge the decision by completing an administrative form, provide detailed legal grounds and providing evidence of what you would like the Home Office to reconsider. In most cases, this review is conducted by another caseworker, who will consider your matter. 

There are time limits placed on when the Administrative Review must be completed by. If you think that the Home Office has made an error in refusing your visa application, you must complete and submit your request for the reconsideration of the decision. 

You must ask for a UK visa administrative review no more than 14 days from the UK or 28 days after the date when you receive the refusal notice if the decision was made outside the UK. When the Home Office sends you the refusal notice, they will also send you:

  • an administrative review request notice;

  • administrative review request notice guidance notes. 

Do not send your UK administrative review to any Immigration Tribunals in the UK as they are not dealt with by HM Courts and Tribunal Service. This may cause a significant delay in processing your administrative review.

You must not send any additional documents such as your passport, travel document or supporting documents. If the Home Office overturns their refusal decision, they will ask you to send in your passport or travel document.

The UKVI administrative review will be completed within 28 days. You will be notified of the result in writing. To ensure that the review is independent, the review result may not be sent from the post that made the original decision.

You may request only one administrative review per refusal decision. If you make any further requests for the same refusal decision, the UKBA will not accept them and will return them to you.

If you are outside of the UK, how does the administrative review process works

  1. You’ll be told in your application refusal letter if you can ask for the decision on your visa application to be reviewed. This is known as an ‘administrative review’.

  2. You can only ask for a Home Office administrative review if your application was refused on or after 6 April 2015, and it was in an eligible category. 

  3. You must apply for an administrative review within 28 days of getting the decision.

  4. You must: fill in the administrative review application form sent with your application refusal letter - enter the reasons for refusal that are on your refusal letter, and say why you think a mistake was made. Post the completed form to the address on the application refusal letter or take it to the address in person. 

  5. Remember, that it is important to get specialist legal help and ICS Legal are able to advise and support you on challenging their decision. We will also advise on the further remedy of how the decision can be challenged. Email us on info@icslegal.com

You’ll usually receive the result of the administrative review within 28 days. You can’t request a second review (unless the result of the first review found new reasons why you were refused). 

Withdrawing your administrative review application

Your request for an administrative review will be withdrawn on a number of circumstances, so you must seek legal advice before embarking on a administrative review application. 

If you are in the UK, what is the process of challenging the decision and what happens next?

You’ll be told in your application refusal letter if you can ask for the decision on your visa application to be reviewed. This is known as an ‘administrative review’. You can ask for your application to be reviewed if one of the following apply: your application was refused or your application was granted but you’re unhappy with the amount or conditions of your leave. You may be able to appeal if you’re not eligible for an administrative review.

If your application was refused, you must apply for an administrative review within 14 days of getting the decision. Your refusal letter will tell you how to apply. It costs £80. You must apply within 7 days if you’ve been detained.

If your application was granted but you’re unhappy with the amount or conditions of your leave, you must email the Home Office within 14 days of getting your biometric residence permit.

Get a decision
The decision will be checked for the errors you point out. You’ll usually receive the result of the administrative review within 28 days. You can’t request a second review (unless the result included new reasons why you were refused). If your visa’s expired, you won’t usually be removed from the UK until your review has been completed.

If your visa was canceled at the border
You’ll be told in your decision letter if you can ask for the decision to cancel your visa to be reviewed. This is known as an ‘administrative review’. You can ask for the decision to be reviewed if your visa was canceled for one or more of the following reasons:

  1. there has been a change in your circumstances;

  2. you gave false information;

  3. you failed to include relevant facts;

Apply for administrative review. Your letter will tell you how to apply. It costs £80.

If you were given temporary admission to the UK. You must apply for an administrative review within 14 days of your visa being canceled or 7 days if you are detained. You need to do this from the UK.

If your visa was cancelled at Border Controls outside the UK

You must apply for an administrative review within 28 days of your visa being canceled in any of the following cities:

  • Paris.

  • Brussels.

  • Dunkirk.

  • Coquelles.

  • Calais.

  • Lille.

The decision will be checked for the errors you point out. You’ll usually receive the result of the administrative review within 28 days. You can’t request a second review (unless the result included new reasons for the cancellation of your leave). If you’re in the UK, you won’t usually be removed until your review has been completed.

Dependants of migrants under the points-based system

If the UKBA rejects your partner or child’s application for a visa as the dependent of a points-based system migrant, they cannot request an administrative review. This is because an administrative review is used to assess whether points have been correctly awarded, and your dependent did not apply under the points-based system.

Your dependent will instead have a limited or full right of appeal.

You may also like to read the following information which may be useful:

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