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Privacy Policy | Terms and Conditions | ICS Legal

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The “Privacy Policy” has been constructed with the “Terms and Conditions”. By accepting our “Terms and Conditions”, you are accepting the practices described in this “Privacy Policy”.

We take privacy and confidentiality very seriously. We comply with the Data Protection Act 1998 and related data protection legislation, including the EU General Data Protection Regulation. This policy explains how we use the information and personal data about those who visit our web-site, provide us with information about a potential claim, and about those who subscribe to our email updates.

By visiting our website and submitting information to us, you consent to our using your personal data and/or information in accordance with this policy. If you are a client of the firm, we may use information about you in different ways. Further information about this is available on request.

This website is a public resource of general information which is intended, but not promised or guaranteed, to be complete, accurate, and up-to-date. This website is not intended to provide legal advice, and therefore, does not invite or create an lawyer-client relationship.

Visitors to this website should not act, or refrain from acting, based upon any information available via this website, and should always seek the advice of competent & regulated legal adviser in the UK. Nothing in this website is to be considered as either creating an lawyer-client relationship between the reader and ICS Legal or as rendering legal advice for any specific matter.

Readers are responsible for obtaining such advice from their own legal adviser. ICS Legal expressly disclaims any and all liability with regard to actions taken or not taken based upon the content of this website.

This website is not sponsored or associated with any particular linked entity unless so stated. The existence of any particular link is intended solely to provide viewers with information which may be of interest to them. ICS Legal takes no responsibility for the content or accuracy of information contained on a linked site. Please contact us at info@icslegal.com with any questions.

1. Definition

1.1 “You” or “your” or “Client” or “Account Holder” means the individual visiting and/or creating an account within the Website (www.icslegal.com).

1.2 “My Account” or “Account” or “Client Account” means ICS legal’s secured online system managed by ICS Legal Immigration Specialists Ltd which allows Clients to enter and update their personal information, ask legal question, obtain case updates, make outstanding payments and access from any computer with internet access.

1.3 “Anti Virus” or “Firewall” or “Spam Blocker” means tools required to keep your connection to our site secure.

1.4 “ICS Legal” or “icslegal.com” or “we” or “our” or “company” means ICS Legal Immigration Specialists Ltd or any of our subsidiary companies.

1.5 “Service” means professional legal advice from ICS Legal Immigration Specialists Ltd.

1.6 “Terms” mean these terms and conditions which also include the acceptance of our privacy policy.

1.7 “Working Day” means a day on which banks are open for business in London, UK.

1.8 “Specified Time” is 3 working days.

1.9 “Website” means www.icslegal.com

1.10“Group” – means ICS Legal Immigration Specialists Ltd.

2. Personal Information

2.1 To register for our services, you must provide your personal information. The information stored is limited. We require the relevant information to provide a personalised service. We invite you to provide personal information by filling in our request a call back forms, claim forms, by email or to subscribe to our mailing list(s). We will use the personal details you provide us in accordance with your request and/or to provide you with information about legal developments, news or events if you have subscribed to these.

2.2 When you register and access your account, we have in placed some security features to prevent un-authorised access to your system. However we cannot guarantee this.

2.3 When you register and/or access our system, you must ensure you have up to date anti-virus toolkit, firewall, spam blocker and other features to prevent any third party gaining access details to your account.

2.4 ICS Legal will carefully and sensibly use your personal information, as we can understand and appreciate that you care how your information is used, stored and shared.

3. Use of Personal Information

3.1 We do not sell or share any of her personal information outside of ICS Legal and its Group. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To send emails regarding your order or other products and services related to your correspondence with ICS Legal. To send bi-monthly newsletters in relation to the latest developments in the immigration sector, your order or other products and services. To follow up with you after correspondence (live chat, email or phone enquiries).

3.2 We apply the correct level of security, SSL and other forms of security to ensure your information including your personal data is protected. All transactions are processed through a gateway provider and are not stored or processed on our servers.

3.3 We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses ICS Legal.

3.4 If a Client wishes to review or make corrections to their contact information, they can do so at any time.

3.5 We will only disclose your personal information to suppliers who process information on our behalf. We will not disclose information on your claim to anyone without your prior approval, unless we are legally required to do so, or in the event of the sale of the business and/or assets of ICS Legal Immigration Specialists Ltd.

3.6 You have the right to access information we hold about you. Please email our Data Protection Officer at info@icslegal.com if you wish to make an access request, if you would like to update or amend the information we hold about you or if you have any other queries about this policy. In line with the legal requirements, we aim to comply with this within 1 month of your request. If there are any delays, we shall inform you of that.

3.7 If you change your mind and no longer wish to receive information or email updates, you should email us on info@icslegal.com with a subject header “unsubscribe”.

3.8 We will keep the personal information you provide for as long as it is reasonable and necessary for the purpose of the processing. If we open a file and you become our client, the personal information will be kept in our line with the statutory obligations. Client enquiries and case files will be retained for a minimum period of 6 years following collection of your personal data and for a maximum period of 15 years.

4. Links

4.1 The website contains links to other sites, ICS Legal Immigration Specialists Ltd is not responsible for any third party websites. We encourage our clients to be aware that when they leave our site, they should read the privacy statements of each and every website that collects identifiable personal information.

5. Electronic information

5.1 Some information about our website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual person using the site.

6. Security

6.1 Information is transmitted over a secure link, using 128 bit encryption. Our security measures include the use of intrusion detection systems. The internet is not a secure medium. Therefore, although we have endeavoured to protect the security of the information we collect and process, we cannot ensure the security of data transmitted to or from our website via the internet. Any transmission is at your own risk (including the sending or receiving of email messages). Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.

6.2 Using other mediums to send us files i.e. dropbox, wetransfer.com is at your own risk.

7.1 Cookie Policy

7.1 ICS Legal takes your privacy and confidentiality very seriously. A cookie is a small file of letters and numbers which we put on your computer whilst you are browsing. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a better experience during your visit and also allows us to improve our site. The cookies that we use are 'analytical' cookies. They allow us to recognise and count the number of visitors and see how visitors interact with the site. This enables us to ensure that users are finding the information that they are looking for more effectively.

7.2 ICS Legal will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set when visiting the www.icslegal.com website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

7.3 Please be aware that restricting cookies may impact on the functionality of the site and also your user experience.

7.4 ICS Legal use a number of suppliers who also set cookies on the www.icslegal.com website on our behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see below.

7.5 ICS Legal website sets no long-term cookies. Our website makes use of session cookies which as soon as the browser closes are removed. These are in use on the enquiry forms and to support any user authenticated areas such as the Client Section.

7.6 We use cookies for remarketing purposes. We use Google AdSense Advertising on our website. These cookies are written by Google for the purpose of showing advertisements to users who have previously visited our site as they browse other websites on the internet. More information on Google Remarketing can be found here http://www.google.com/ads/innovations/remarketing.html.

7.7 Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

7.8 We have implemented the following: Remarketing with Google AdSense & DoubleClick Platform Integration. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

7.9 Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

7.10 To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. ICS Legal does not control the dissemination of these cookies.  You should check the relevant third party website for more information about these.

7.11 We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Governing Laws & Changes to the Policy

8.1 This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales. Please note that this policy does not create any contractual or other legal rights. We may change this policy at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current policy.

8.2 Policy will be updated without prior notice. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This policy is effective from 1 May 2018.

9. Complaints

9.1 For more information about this policy, or if you would like to make a complaint, please contact complaints@icslegal.com.

9.2 You can write to us directly at ICS Legal, Suite 11, City Business Centre, Lower Road, London SE16 2XB.

9.3 We will endeavour to resolve any of your concerns or complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or telephone 0303 123 1113.

10. Subscriptions and newsletters including emails

10.1 We do not sell or provide your contact details to any third-party without your written consent. 

10.2 When you receive an email from us, on the bottom of our emails, you are able to unsubscribe from the email. If you are not able to do so, you can email us at info@icslegal.com. 

Related FAQ's

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law (post Brexit).

Our Lawyers provide honest, trusted legal advice and exceptional service to all our clients. In return, we would expect all our clients to treat our professionals with courtesy and respect. 

ICS Legal provides our clients with initial advice, to program management and compliance services - bringing in value to what we deliver. 

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

We are regulated by the Immigration Advice Authority (IAA) - at the highest level which is Level 3 with JRCM licence. 

IAA which is the rebrand of OISC is the UK Government Regulated Body and it is a criminal offence if someone is providing Immigration advice without being regulated by the IAA.

Please visit our regulatory bodes page to find more information of government and other agencies which we listed by. Click here. 

Your Lawyer would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team.

You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant.

Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

We have a procedure in place for ensuring client confidentiality.

We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents.

We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors.

Our job would be to prepare your case in the best possible way.

Yes, we do. ICS Legal other than fixed costs, offer our client's priority services in what we do including retainer services. 

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

With us, you will know exactly what we would be charging.

The fees are to be paid through cash or bank transfer. 

Home Office, third party including other costs not charged by us, will be confirmed when that is possible and are subject to changes. 

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.
No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.
We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.
It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

No, we do not offer any services to find work or sponsorship. 

When you instruct ICS Legal, we will set out the scope of work. This will tell you the work we have agreed to complete and set out the charges. 

This means, we will tell you the services that are covered by the fixed costs work which we would set out in our email to you and the Client Care Letter (CCL). 

1. Our Terms of Business (TOB) can be found by clicking here. 

We are transparent in the ways we work. Please note, as you are buying professional legal advice, its important you understand our terms of working and what is being offered. 

ICS Legal operating model is line with how law firms operate - however please note each firm have their own process and policies. 

If you are unsure of what the scope of the work is or require more tailored advice & help, please email us at info@icslegal.com. We value our client's feedback. 

 

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