Mon-Fri 9am-6pm
    020 7237 3388
    (UK Local Number, 1p per min)
    ICS Legal, Suite 11, City Business Centre,
    Lower Road, London SE16 2XB

Client Care | ICS Legal Premium Services | Same Day Services

Priority Visa 24 hours | ICS Legal Client Care

At ICS Legal, our clients are our business. Our Client Care services are aimed to support you through the application process, we want you to know that you are in safe hands and we aim to meet our client expectations. You can read independent reviews on Google, Freeindex, or Trust Pilot, to give you confidence about ICS Legal. 

As part of our client care, we would support you through any difficulties that you are experiencing during your application process. This could include supporting letters i.e. to your employers for those continuing to work on their previous leave, as the employer may require reassurance that you are still eligible to work.

Our mission statement simply stands at being "The Perfect Service Provider" by offering premier services to our clients. We will do the following to ensure we meet your expectations:

  1. Be honest and put your interests first when representing you, which means if we believe the decision is incorrect, we will let you know and will not submit or make representations.
  2. Client Confidentiality is an important part of ICS Legals' ethos. We keep what you tell us confidential, and refuse to act for third parties where doing so could compromise your confidentiality. We do not sell or share your personal data with anyone outside of our company and the Home Office unless otherwise explicitly instructed by your self.
  3. Be polite and considerate in our dealings with you as we can appreciate that immigration matters can change lives.
  4. Understand your requirements and build a plan of how together we can achieve this.  
  5. Make every effort to explain things clearly to you, and in terminology, you can understand, also explaining legal jargon in an easy to understand format.
  6. Mutually agree on what instructions will be forwarded to the Home Office.
  7. Assign a dedicated case handler for your application process.
  8. Explain what the costs are likely to be, and show the breakdown of costs.
  9. Respond to your letters and phone calls including all e-mails within a reasonable time.
  10. Tell you about any developments in your application process and updating your case through our system. Where necessary, we will call you and inform you about these updates.
  11. Treat all clients fairly, and not discriminate against anyone because of their race, sex, sexual orientation, or disability.

Client Support Team

At ICS Legal, we aim for client retention and look forward to repeating business we achieve this by providing a quality and consistent legal service throughout the application process and continuing this even after your case has been considered. 

We welcome feedback from clients and we would like you to forward your feedback to our team on clientsupport@icslegal.com or use our anonymous contact form here.

Please note your details would not be passed on to any third parties or to the case worker. The team has been specifically created to help and support our clients throughout their application process. 

Most Visited

ICS Legal : UK Immigration Advice | UK Visas | Partners & Marriage Visas | Tier 1 Start-up, Tier 1 Innovator & Tier 1 Investor Visas | British Citizenship. ICS Legal is part of ICS Legal Immigration Specialists Ltd. The content and the source codes contained in this page and subsequent pages of www.icslegal.com are the property of ICS Legal Immigration Specialists Ltd. Company Reg Company No. 08703375. Company Registered in England & Wales. By logging into the site, you have accepted our terms and conditions and must abide accordingly. Unauthorised reproduction and copying is strictly prohibited. Selective contents of the website have been re-produced in accordance to Office of Public Sector Information (OPSI). ICS Legal Immigration Specialists Ltd holds PSI Licence and licence number is C2009002244. Parliamentary Licence number is P2009000241. 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

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