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Frequently asked questions

Why choose ICS Legal?

We specialise in Immigration Law, Human Rights Law, British Nationality Law & European Law. Our lawyers provide honest, exceptional service to our clients. We believe that our service starts when we submit your application and we want our client to know we will keep them informed, answer there questions and your case worker will be just a phone call away.

What is the benefit of using our legal services when you want to come to the UK or extend or switch?

Our speciality lies in the field of Immigration, Nationality and EU Law, so it means we always are dealing with this side of the law. We are able to support you in making a correct decision, avoid delays on your case, save money and time, not forgetting the stress of any doubts with your application.

There are many routes available to come to the UK, extend or switch, some of them do not allow extension or even switching. Knowing what is right can be a difficult task and this is why we are here. Simple task of not using the prescribed forms can mean your application is invalid, which means if you have no valid stay, you would have to return back and there is no appeal rights.

Our initial consultations are a chargeable service. We initially discuss the requirements of the application to ensure you meet the requirements and have the documentation required at hand for the submission. It gives you an opportunity to meet us and ask questions.

Each case will be checked thoroughly, everything will be cross referenced so guidelines are met and we will also add our legal document which would outline the Immigration Rules and how the client has satisfied the rules. We use documents that are used by Home Office case workers, so we know exactly what they would look for in your case.

The most important fact is that law constantly changes, policy guidelines and requirements are always changing, so it is best that you always use specialised services to support you. We never compromise our services, our fees remain very competitive but our expertise is at the very highest standard.

How can I trust your service?

We are regulated by the Office of the Immigration Services Commissioner (OISC). OISC is the government regulated body and it is a criminal offence if someone is providing Immigration advice without being regulated by the OISC. We are also members of Joint Council for the Welfare of Immigrants (JCWI). JCWI is an independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy.

What happens in the initial consultation?

Your case worker would take some background information regarding yourself. Relevant questions would be asked to ascertain whether your case can be handled by our team. You will also be able to ask questions, understand what is required to meet the Immigration Rules, Nationality Law and EU Law where relevant. Should we be able to provide assistance, your case worker will give you a customer care letter whereby it would outline the service agreement and the cost associated.

What happens after the consultation?

After each consultation we aim to provide a consultation report which would outline what was discussed, the action plan and what to do next.

When I meet the caseworker and I disclose personal information, would this be disclosed to anyone else?

We have a procedure in place for ensuring client confidentiality. We keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a legal or regulatory obligation.

What is a customer care letter?

A customer care letter from us will ensure that we outline the service we would be providing, it would also provide a break down of the costs associated so you can rest assure that there are no hidden charges and that fees do not go up unless changes are made (i.e. Home Office fees etc).

Once I sign the customer care letter and my case would possibly fail, do I still have to pay your fees?

We place our clients first, so when you sign the customer care letter and we go through your case file, and we believe that the case would not be successful, we will terminate the agreement and return your documents. We will also provide alternative solutions with no added costs. We also have a cancellation period should you feel you want to withdraw your file.

Please note that all cases cannot be guaranteed as circumstances depends and whether you met guidelines, however the Home Office caseworker can still refuse cases on the balance of probabilities and other factors. Our job would be to prepare your case in the best possible way.

Do you provide one day Premium Services?

Yes, we have a special provision with the Home Office and majority case decisions are made on the same day.

Do you do “No Win No Fee”?

As a private legal firm, we want to ensure we can provide the service you want. Our fees are very competitive and that is why we do not provide a No Win No Fee service as we do not feel the need to over charge our clients with such schemes.

How is the fees paid and are there any surprises?

With us, you will know exactly what we would be charging. The fees are to be paid through cheque, cash or bank transfer. Home Office fees can be paid to us and we can make the payment on behalf of you. If there is any changes in Home Office fees, we will let you know immediately.

How often would I get updated once my case have been submitted?

Our commitment to our clients is that we will update you every time we get an update from the Home Office. The waiting period can be a very daunting time as decisions can be life changing however the Home Office do set some guidelines on waiting times, but we intend to keep you updated throughout the process.

Can you guarantee an application?

No, and this is the same even if you use a no win no fee service, it would be impossible for anyone to guarantee a successful application. The likelihood of an application being successful can be given based on previous cases or success rates, however we do not operate such a policy of selling our services based on previous applications.

What is your aftercare service?

We aim to ensure that this service is not used by any of our clients, but there are times where even with the best possible applications are unsuccessful. As we take our clients cases personally, we would like to provide a helping hand. We have designed an aftercare service whereby if your case fails, then your case worker would be able to help you look at other formalities of staying in the UK should you have valid leave still remaining or help you make an out country application. Please note should you require appealing on your matter, we can only deal with the initial appeal and your application will be straight away referred to an advisor who deals with representations.

Can I give you feedback on your service?

It is vital that all our clients can provide honest feedback, we would encourage this and this helps us to become better on our service delivery.

Can you help me find a UK Employer to sponsor a work permit or find me work?

No, we are a law firm which provides support in UK Immigration, Nationality and EU Free Movement Rights. However we have a subsidiary company which is jobslibrary.co.uk whereby you can look for work, apply and discuss with potential employers. We cannot influence any decisions and finding work is not something our team deals with.

How we deliver service

1) You contact us through e-mail or phone.

2) We take some basic information, we ask some relevant questions to understand the type of query and what type of support is required.

3) Your case then gets passed to a case worker.

4) Case Worker would contact you to set up an initial meeting.

5) You attend a consultation, an action plan is drawn up and we find out whether ICS Legal can support your case. A report would be sent where there is a requirement to outline what was discussed and what to do next.

6) You authorise us to be your legal representative by signing our customer care letter.

7) We will then start to request documents and information about your case this will build up your case pack.

8) We will then write our legal report and use Home Office caseworker’s documents to ensure everything has been checked and all requirement have been met.

9) Where possible we will go through every aspect of your case before case submission.

10) We will continue to update you throughout the case life cycle .

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Getting our advice

Immigration Advice for Enterprises & Private Clients

We recognise that immigration matters can be extremely stressful, whether for an enterprise or an individual, which is why our client’s value our approach and strategies. ICS Legal take’s part into regular conferences and publications, setting out key changes that impacts our clients. We keep you informed through our social media channels and our publications.

Our experience and know-how, helps us deliver exceptional results, whether you’re making a simple visa application to the most complex matters, we are sure to advise you and provide helpful guidance.

Our reach is both nationally and internationally, places ICS Legal at a unique position, whereby we support our clients from migration relocation to enterprise compliance management to residency. We build trust through our constructive consultancy, making sure we put attention to detail and always deliver client care.

As enterprises look at opportunities to build a competitive edge from their competitors, at ICS Legal, we help your business become better through migration management & relocation services. We provide a complete end-to-end solution, making sure all the key compliance requirements are being met.

When it comes to our private client services, we understand that both you & your family will need to make sure you maximise your choices from visa opportunities to lifestyles. With the ever-changing immigration policies, rest-assured, our legal publication team ensures that all our Lawyers are versed into the changes through our immigration advice and helping you make valuable choices in visa selections. Our aim is to help you make the rights choices and minimise the risk of a visa refusal, so we make sure our advice is sound and clear.

Immigration advice and opportunities for private clients

As the UK Home Office decides on the application, ICS Legal are in a position to provide you with good and sound immigration advice. Our advice service is strategically tailored, as we learn more about our client’s circumstances and then provide clear, concise legal advice to help on their relocation to the UK or extending their stay here.

Our Lawyers are here to provide a complete end-to-end solution where we can help on immigration options which includes the following:

1. High Potential Individual (HPI).

2. Scale-up route.

3. Global Business Mobility.

4. Investor migration.

5. Entrepreneur migration including business plans, business set-up and consultancy.

6. Family visas including partners and children.

7. Ancestral visas.

8. Work visas including short and long term.

9. Temporary visas including settlement & indefinite leave to remain.

10. Passport & citizenship.

Whatever the approach you take, our Lawyers will help you navigate through our legal advice and guidance, making sure you have a good application to put forward.

We also appreciate that some of our private client’s requires bespoke immigration advice & help, so we offer the following to you:

Provide personalised immigration advice including visa advice & categories, discussing settlement routes.
Set out clear strategies based on our client’s needs.
Government & compliance filings including advice and strategy on other advisory help such as business managers, financial advisers, to name some of the help we can offer to help your relocation smoother in the UK.
We can help on location-based services where possible, so our team can visit you and your family members to deal with their application.
Document procurement, whereby we can liaise with third party and help gather & authenticate the evidence required.
Translation of documents.
Business and investment set-up.

Importantly, we operate on a strict confidentiality basis and being a regulated law firm, we ensure both your data & documents are secured with monitored access by our team. Our private clients’ places trust on ICS Legal to maintain this and we have both the experience & industry knowledge to maintain this. Our team is here to give our client’s thoughtful and strategic guidance through good immigration advice.

Helping enterprises build on change through our immigration advice

Enterprises build their business to serve their customers and to achieve this, people are the crucial entity to drive this. ICS Legal do provide good and sound immigration advice to our business client’s and help them unlock global possibilities.

Through our experience, our team can build on your global mobility structures, ensure migrant relocations are being managed and that your compliance needs are being met. By reading through our case-studies, you will be able to learn that we help businesses from start-ups to SME to enterprises.

We cover a range of sectors from educational institutions to technology, manufacturing, financial and retail to name some of business exposure. Our value proposition to enterprises is that we can advise, manage, and sustain their migration management.

Further to that, our counselling services includes the following:

1. Migration management from right to work check to CoS validation and extension applications to HR compliance.

2. Help on people planning, talent management and succession planning.

3. Build and audit on regulatory compliance management.

4. Business visas to conduct various activities in the UK both on temporary and long-term assignments.

5. Advisory and applications for the sponsor licence & skilled worker visas.

6. Immigration advice to firms when mergers and acquisitions happens, as well as business liquidation.

7. Transitional policies for EEA nationals and Brexit policies.

Global immigration advice & strategic ideas

As enterprises approach global business environment and most are connecting their business with migration. Human resources are key to how businesses behave and allows the flexibility given the current immigration system, the flexibility to move across human resources, to meet the demands.

Our global mobility team can help your enterprise plan, strategies and execute immigration plans to move around human resources, including talent recruitment, filling in gaps of demand. We usually understand your enterprise needs, analyse what would be best in terms of immigration categories as well as the relocation of human resources in the UK.

ICS Legal believes in client-centric approach, so we always have your best interest in heart and provide valued proposition to manage your human resources and migration management. We bring ideas that impacts your enterprise to help them become better.

Complex immigration advice

When a legal matter is refused by the Government Agencies, a written decision is served, whether that is to an enterprise or an individual. When a decision is served, we understand the potential issues that could arise and we will help to limit those, as far as possible.

We use our experience and legal expertise to advise on the strategy once we have evaluated the decision. ICS Legal can then challenge the decision through a number of legal channels, including but not limited to administrative review, representation, appealing the decision or challenging the matter either in the Tribunal or Court.

The UK Home Office are governed through laws & policies, which is why we will set out action plans that serves best in your purpose. This may include immigration advice on a new application route or build a representation back to the original decision making post, looking at channels to quickly resolve your complex immigration matter.

Providing immigration advisory service

In most legal matters, we are able to offer immigration advice at fixed costs and we outline those in our consultation page. However, in some cases, we are not able to do so, therefore our immigration advisory service is then tailored to an enterprise or client’s needs.

This helps us to deliver exceptional client care, so that the legal matter is handled with careful immigration advice. Our Lawyers will then put in writing our proposal, so that you can understand the expertise we offer and then we are on the phone, to provide clarity, so you are informed throughout the immigration advice you are seeking.

ICS legal through our experience understands our client’s need, whether it would be an enterprise or an individual, we truly believe in our vision, and help to deliver yours. Our team will bring ideas, challenges, and clarity to help achieve your goals.

Understanding limitations to free immigration advice or restricted advice

Whether you contact us through emails, our phones or webchat, to name some of the mediums of communication, our trained associates are able to quickly understand your needs.

Our system and processes, allows our team to deal with a legal matter promptly. We do ask questions related to the immigration advice and help you are seeking, which allows us to analyse and advise on the services we can offer.

Through our experience, we don’t wish to enter a debate or communication related to free immigration advice. We appreciate that all business models are different, so ICS Legal are different on how we work with enterprises and private clients.

One thing for sure, almost 99.97% of our client’s were satisfied with our immigration advice services, confirming our approach of helping on their legal matter & that they would refer our services {data source: we run a direct phone service to our clients who had a consultation with our Lawyers on 1^st February 2022, covering the last 12 months as part of our after-care services getting feedback for our Lawyers & we had conducted over 3,265 sessions}. We value feedbacks to ensure we are delivering in our promise.

4.7 rating 155 reviews

ICS Legal provides good immigration advice, helping both enterprises and private client’s navigate through the UK’s complex legal systems.

Immigration advice and service reviews

Our Client Services Team {CST} conducts aftercare services to our client’s to make sure we take their feedback on the sessions and ensure they are always getting value for money.

We then run all our feedbacks into our meetings on a regular basis, making sure that we deliver exceptional client care. In most online third-party platforms such as Google, FreeIndex and trust Pilot, our clients are open to provide their honest feedback. We deliver results and always put client’s interest first. We strive to make a difference to their legal matter. This is our vision as a firm.

ICS Legal acting as your UK Immigration Lawyers for your legal matter

We provide an end-to-end solution for both enterprises and private clients. As part of our ways of working, our UK Immigration Lawyers will listen to your matter & advise on the best route to settle the matter. Here are some of the steps we usually follow:

One of our UK Immigration Lawyers will review your inquiry.
Either we would recommend a consultation to assess your immigration inquiry further where necessary or provide an outline of the application/representation process.
All advice will be provided in writing so that you can receive confidence in our legal advice.

With years in the UK immigration industry, we combine knowledge and experience ensuring the success of the visa process.

Call us today on 0207 237 3388 or e-mail us your circumstances to info@icslegal.com when you. This page is for information purposes only.