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High Escalation Team | ICS Legal Customer Experience Team
    Mon-Fri 9am-6pm
    020 7237 3388
    (UK Local Number, 1p per min)
    ICS Legal, Suite 11, City Business Centre,
    Lower Road, London SE16 2XB

High Escalation Team

High Escalation Team

At ICS Legal, we value our client's experience with us and we always aim to improve our customer delivery. We understand that all legal matters can be complex and we hope that using ICS Legal is to ensure you are helped throughout the legal process.

When an application is made either to the Home Office, a UK Competent Authority or to the Courts, we need to follow processes and in some cases, there will be delays in the process from us and also from the authority the application had been made to. We understand sometimes that delay's can impact your personal life and we hope you understand, we will always try our best to resolve your legal matter as soon as we can. 

We take time preparing an application, as our aim is to give you the best possible outcome. Our works are checked through our delivery team, to ensure no mistakes are made. In some cases, we do provide at first generic information and request of evidences, however this is only to make sure we have all the information before we make an application. 

Rest assured we are here to help, whether your on the email, or speaking to our team. All feedbacks are taken seriously and you can submit any feedbacks to our High Escalation Team on clientsupport@icslegal.com. We aim to respond as soon as we can. ICS Legal promises to deal with all matters with care and fairness. 

We strive in building personal relationship with our client's and spend considerable amount of time to work with all our client's matter, to ensure we resolve their legal matters. ICS Legal are not simply an every day legal firm, we are here to partner with your legal needs and always provide strategic help, rather than doing something for the sake of doing. 

Your feedback make us what we are today, we hope to continue supporting you and your family on all legal matters and we hope that you stay with ICS Legal throughout your legal journey. We take your trust very seriously. 

Author: Customer Delivery Team

Last Updated: 04 June, 2021 | 12:00:00 PM

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